License Installation Errors

The license installation process involves a test to ensure that the key text is valid, and only completes the installation if no errors are found. There are numerous reasons why a key might be invalid and this help page discusses some of the more common messages and suggests possible cures for the associated problems. You will not be able to use the software until the error is corrected. Some of the errors can be corrected by the user but others may require issue of a new license. If you do not understand what is causing the error please contact VSN support and include details of the messages displayed. The easiest way of doing this is by screen capture.

This illustrates a typical error message. It contains a simple description of the error (License file does not support this version), the Feature or application name, further explanation of the fault (in this case version numbers of the software and license key), location of the license file and the FLEXnet error number. Further details of some FLEXnet errors are given below, or you can refer to the FLEXnet End User documentation for a more extensive explanation.

Retry

Retry returns to the previous dialog, allowing you to make simple corrections, such as changing your choice of license file. You can then try installing a different key (for example if you have a number of keys stored on your hard drive).

Cancel

This will exit from the license installation sequence. You should do this if you have a more serious problem that requires help from VSN support, for example.

Common Error Messages

Error NumberMessageDescription
2Invalid license file syntaxThe license file has probably been corrupted in transmission, for example by an email system.
5No such Feature existsThe required feature (application) is not supported by the license. This usually means the license was intended for use with a different software application.
8Invalid (inconsistent) license keyThe key signature does not match the control fields of the key
10Feature has expiredThe license key has a time-limit which has now expired
21License file does not support this versionThe license key is for an older version of the software and needs updating